About Me

User Researcher & Psychologist (MS)

I have over 20 years of experience conducting user research for renowned companies. A psychologist by training, I am passionate about developing products and achieving the best-possible experience for the user aligned with business outcomes.

After founding and managing my own company eye square in Berlin for over 12 years, I moved to the UK in 2015 and have since been working in various user research roles. In October 2020, I started as Head of User Experience at VERJ (a LAB agency).

20+ years of experience in UX

  • Psychologist (Master of Science)
  • Specialising in Engineering Psychology / Cognitive Ergonomics & Computer Science

  • Broad international user research experience (Europe, US)
  • Emphatic moderation of in-depth interviews
  • Engaging moderation of workshops
  • Vivid presentations and invited speaker
  • Passion for design

  • Agile ways of working
  • Lean UX
  • Remote ways of working
  • Remote user research
  • Discovery user research
  • Government Digital Service Standard

Interview

Tim Hughes interviewed me on 28 July 2020 about "What Makes Great User Experience".

Contextual Research

Why we need to research in context to deliver great products - 3 case studies.

-> Open PDF

Personas - Who Owns them?

Why do we need personas? Who is using them? How do we create them?

-> Open PDF

Searching & Finding - A Lifelong Quest

How do users search? This question is quite crucial for the user experience.

-> Open PDF